Privacy policy

Dogocato operates this store and website, including all related content, tools, products, and services (the “Services”), to provide you, the customer, with a smooth and safe shopping experience. Our store is powered by Shopify, which helps us deliver the Services.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, interact with, or make a purchase on our website. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact details: Name, email address, phone number, billing/shipping addresses.

  • Financial information: Credit/debit card details, PayPal or other payment information, transaction details.

  • Account information: Username, password, preferences, settings.

  • Order and transaction information: Items purchased, returns, exchanges, or cancellations.

  • Communications: Customer service inquiries, emails, and chat messages.

  • Device and usage information: IP address, browser type, device details, cookies, and interactions with the Services.

2. How We Collect Your Information

We may collect personal information from:

  • Directly from you when you make a purchase, create an account, or communicate with us.

  • Automatically via cookies, analytics, or tracking technologies when you visit our website.

  • Shopify and other third-party service providers who help us manage payments, shipping, marketing, or customer support.

  • Partners or other third parties as needed to provide our Services.

3. How We Use Your Personal Information

We use your information to:

  • Provide and improve Services: Process orders, manage accounts, handle shipping and returns, recommend pet grooming products, and enhance your shopping experience.

  • Marketing and promotions: Send emails, messages, and advertisements about our products, services, and promotions (you may opt out at any time).

  • Security and fraud prevention: Protect your account, prevent unauthorized activity, and secure our website.

  • Customer support: Respond to inquiries, complaints, or requests.

  • Legal compliance: Comply with applicable laws and respond to legal requests.

4. How We Share Your Information

We may share personal information with:

  • Shopify and service providers: For payment processing, order fulfillment, shipping, data storage, analytics, and customer support.

  • Marketing partners: To provide personalized advertising and promotions.

  • Affiliates or corporate entities: Within Dogocato for operational purposes.

  • Legal requirements: When required by law or to protect our rights, property, or safety.

Shopify may process your data outside your country of residence. You can review Shopify’s privacy practices here.

5. Third-Party Links

Our Services may include links to other websites. We are not responsible for their privacy practices. Review the privacy policies of any third-party site before sharing your personal information.

6. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. Parents or guardians may contact us to delete any information collected about their child.

7. Data Security and Retention

We use reasonable measures to protect your information, but no system is 100% secure. Your data may be retained as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

8. Your Rights

Depending on where you live, you may have the following rights:

  • Access, correct, or delete your personal information.

  • Receive a copy of your data or transfer it to another service.

  • Object to or restrict processing.

  • Withdraw consent for marketing communications.

You can exercise these rights by contacting us at kauppastore@yahoo.com.

9. International Transfers

Your personal information may be transferred, stored, or processed outside your country, including the EU or UK. We use standard legal safeguards such as Standard Contractual Clauses to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

11. Contact

For questions about this Privacy Policy or your personal information:
Email: kauppastore@yahoo.com
Address: Kaskitie 15, Tampere 33540, Finland

Dogocato is the data controller of your personal information.