Shipping policy

At Dogocato, we are committed to providing a smooth and reliable shipping experience for all our customers. Please read this Shipping Policy carefully to understand how your order will be processed and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.

  • Orders are fulfilled directly by our Alibaba suppliers and shipped to your address.

  • You will receive an email confirmation once your order is processed, along with tracking information if available.

2. Shipping Methods & Delivery Times

Shipping times may vary depending on your location and the supplier. Estimated delivery times are as follows:

Region Estimated Delivery Time Notes
Finland 10–25 business days Standard delivery via international courier
European Union 12–30 business days Includes customs processing
North America 15–35 business days Customs may affect delivery time
Other International 20–45 business days May be subject to additional customs delays

Note: These are estimated delivery times. Delays may occur due to customs, carrier issues, or supplier delays.

3. Shipping Costs

  • Shipping costs depend on the product, destination, and shipping method selected at checkout.

  • Any applicable customs, import duties, or taxes are the responsibility of the customer and are not included in our prices unless stated.

  • Free shipping may be offered for qualifying orders, as stated on our website.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email.

  • Tracking may take 2–5 business days to become active after shipment.

  • Please allow sufficient time for international shipments, as carriers may not provide updates for all regions immediately.

5. Customs, Import Duties, and Taxes

  • International shipments may be subject to customs clearance procedures, import duties, and taxes, which are beyond our control.

  • Customers are responsible for paying any customs fees or import taxes required by their country.

  • Delays caused by customs are not covered by Dogocato and do not qualify for refunds.

6. Lost or Damaged Packages

  • If your package is lost or damaged during shipping, please contact us within 7 days of the expected delivery date at kauppastore@yahoo.com.

  • We will work with the supplier and shipping carrier to resolve the issue, which may include a replacement or refund depending on circumstances.

  • Dogocato is not responsible for delays caused by carriers or customs.

7. Multiple Shipments

  • Some orders may be fulfilled from multiple suppliers.

  • In these cases, items may arrive separately, and separate tracking information will be provided.

8. Address Accuracy

  • Please ensure your shipping address is complete and correct.

  • Dogocato is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

9. Contact Us

If you have any questions regarding shipping, delivery times, or lost packages, please contact us at:
Email: kauppastore@yahoo.com
Phone: +358465642744
Address: Kaskitie 15, Tampere 33540, Finland